Privacy policy

Last updated: December 2, 2025

Miss Freckles Design operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Miss Freckles Design is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, email address, and billing address.
    (We do not ship physical items, so we do not collect shipping addresses unless the system requires it.)
  • Payment information including payment confirmation and transaction details from PayPal.
    (We do not have access to or store your credit card, debit card, or bank account numbers. All payment information is handled securely by PayPal.)
  • Account information including your username, password, security questions, preferences and settings if you choose to create an account on our store.
  • Transaction information including the digital items you view, add to your cart, purchase, or download, along with your order history.
  • Communications with us including the information you provide when contacting us for support, inquiries, or order-related questions.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with our Services, including processing your payment through PayPal, delivering your digital downloads, remembering your preferences, and sending emails related to your order. If you create an account, we use your information to maintain and manage your account. Since we sell digital items only, we do not arrange shipping or handle returns. We may also use your information to improve our website and user experience.
  • Marketing and Advertising. We may use your personal information for simple marketing purposes, such as sending you optional promotional emails (only if you choose to subscribe). We do not use text message or postal mail for marketing. We may also show you relevant products based on your browsing or past purchases. You may unsubscribe from marketing emails at any time.
  • Security and Fraud Prevention. We use your personal information to help ensure a safe shopping experience, detect or prevent fraudulent or unauthorised transactions, and protect our Services. If you choose to create an account, you are responsible for keeping your login details secure and not sharing them with anyone.
  • Communicating with You. We use your personal information to provide customer support, respond to your questions or requests, send order confirmations, and maintain our business relationship with you.
  • Legal Reasons. We may use your personal information as required to comply with applicable laws, respond to lawful requests from authorities, participate in legal proceedings if necessary, or enforce our policies and terms.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf such as website hosting, IT support, payment processing, data analytics, customer support, email delivery and data storage.
    (Since we sell digital products only, we do not use shipping or fulfilment services.)
  • With PayPal, to securely process your payment and verify transaction details. Paypal handles your financial information according to their own privacy policy.
  • When you request or consent to the disclosure of your information, such as when you contact us for support or submit information through optional interactive tools (e.g., creating an account).
  • To comply with legal obligations, including responding to lawful requests from law enforcement, government authorities, or courts, or to enforce our Terms of Service or other policies.
  • In connection with a business transaction such as a merger, acquisition, or sale of assets, if such circumstances arise.

We do not share your personal information with third-party marketing partners or targeted advertising services.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to operate, secure, and improve the platform for us and for you. Information you submit through the Services will be transmitted to and shared with Shopify, as well as certain third parties that may be located in countries outside of your residence, for the purpose of providing and supporting the Services. Since Shopify Payments is not available in Malaysia, all payments in our store are processed exclusively through PayPal. As a result, Shopify may collect certain technical and transactional information related to your order, while payment details are handled directly by PayPal in accordance with its own privacy practices. To help protect, grow, and improve our business, we may use certain Shopify features that involve the use of data collected from your interactions with our store and with Shopify’s systems. In these circumstances, Shopify is responsible for the processing of personal information collected for these enhanced features, including handling any requests you may submit regarding your rights over that data. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@missfrecklesdesign.com.